What We Help With
We support individuals, families, and carers with the legal side of supported residential services with care and confidence. Our experienced SRS lawyers can help when entering an SRS facility, managing someone’s transition, or dealing with issues after admission. We review SRS accommodation agreements, explain resident rights and obligations, and provide clear legal advice before you sign anything binding.
We also act swiftly when concerns arise, whether it is a case of neglect, an unfair discharge, unexplained fees, or a breach of duty by the service provider. If needed, we’ll guide you through complaint procedures or advocate on your behalf to regulators. We understand how vulnerable some residents may be, and we’re committed to protecting their well-being through respectful, knowledgeable, and effective legal support.
What Are Supported Residential Services (SRS)?
Supported Residential Services (SRS) are privately operated facilities that provide accommodation and care to people who may not qualify for government-funded aged care or disability services but still need daily support. This includes older adults, people with mental health conditions, and individuals with mobility or cognitive impairments.
Unlike aged care homes or NDIS-supported housing, SRS facilities operate under different regulations and offer varying levels of supervision, meals, and personal care. Because these services are often paid for privately, residents and their families are usually required to sign formal agreements outlining fees, responsibilities, and rights.
This is where legal advice becomes critical.
Our SRS lawyers help you understand these agreements and ensure that your rights, or those of someone you care for, are fully protected. From reviewing an admission contract to disputing unfair charges or addressing concerns about care, we’re here to support you every step of the way.
Why Do You Need an SRS Lawyer?
Moving into a Supported Residential Service is a big decision, often made under emotional or time-sensitive circumstances. If you are the resident or a family member, it is easy to overlook the fine print or feel unsure about your legal standing.
Ask yourself:
- Do you fully understand the terms of the SRS agreement you’re being asked to sign?
- Are you concerned about excessive fees, unexplained charges, or unclear responsibilities?
- Has there been mistreatment, neglect, or a sudden discharge from the facility?
- Are you unsure about your rights or how to escalate a complaint?
These are real legal issues that deserve immediate and informed support.
Our experienced SRS lawyers help you understand these concerns with clarity, confidence, and compassion. If you need advice before entering an SRS facility, advocacy after a problem has arisen, or guidance through a formal complaint or tribunal, we’re here to stand beside you.
Getting the Right Legal Help Shouldn’t Be Overwhelming
Step 1: Book a Free Consultation
Start with a no-obligation chat. We’ll listen to your concerns, ask the right questions, and help you determine whether legal action is the right next step.
Step 2: Receive Initial Free Advice
We’ll explain where you stand legally, outline your options, and answer your key questions, so you can make confident decisions moving forward.
Step 3: Engage Our Services and Take Action
If you decide to proceed, we’ll get to work promptly, preparing submissions, handling correspondence, and representing your interests with the care and clarity Sambi Legal is known for.
Why Choose Sambi Legal?
We’re known for handling complex, sensitive matters with care and clarity. Many Supported Residential Services (SRS) issues involve government decisions, tribunal processes, or power imbalances, areas where our firm truly excels.
We Specialise in Appeals and Administrative Law
A large portion of our work involves challenging government and institutional decisions. That makes us uniquely positioned to assist in SRS matters that escalate to formal complaints or review processes, particularly those involving vulnerable or unsupported individuals.
We’re Relationship-Focused and Personable
Our team prioritises connection and communication, ensuring that you feel heard, supported, and in control at every step. Clients choose us not only for legal outcomes, but for how we make them feel throughout the journey.
We Serve Clients Across Australia
Based in Brisbane and working nationally, our reach extends to clients in major cities and regional communities. Local or interstate, we provide accessible support tailored to your situation.
We’re Clear About Process and Pricing
We are upfront and transparent about expected costs. You’ll receive initial free advice during your consultation to help you assess whether engaging legal services is the right step for you.
Frequently Asked Questions
What is a Supported Residential Service (SRS)?
SRS facilities provide accommodation and daily care to people who need support but don’t qualify for aged care or NDIS-funded services. These are privately operated facilities and often require residents to pay fees and sign care agreements. If you’re unsure about your rights in this setting, our SRS lawyers can help.
What rights do SRS residents have?
While SRS facilities aren’t as heavily regulated as aged care homes, residents still have legal protections. These include the right to safety, respect, and fair treatment. If you or someone you care for is facing neglect, mistreatment, or unfair fees, Sambi Legal can help you respond.
Can I challenge a decision made by an SRS provider?
Yes. Whether it is an unexpected discharge, unreasonable fee increase, or refusal to address concerns, you may have grounds to challenge the decision. Our team has strong experience in administrative and tribunal matters and can guide you through the process.
Do I need to be in Brisbane to work with Sambi Legal?
No! While we’re based in Brisbane, we represent clients across Queensland and Australia. We provide flexible consultations via phone or video and tailor our services to suit your location and circumstances.
How much will legal support cost?
We offer an initial free consultation and provide clear guidance on costs before you proceed. We believe in being transparent, upfront, and respectful of your budget.
If you’re dealing with a legal issue and aren’t sure where to start, we’re here to help. Contact Sambi Legal today to arrange your free initial consultation. We’ll listen to your concerns, explain your options, and help you decide on the next steps.
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